{"id":19601,"date":"2024-07-09T14:35:09","date_gmt":"2024-07-09T12:35:09","guid":{"rendered":"https:\/\/feral.law\/?post_type=publication&p=19601"},"modified":"2024-10-21T10:55:17","modified_gmt":"2024-10-21T08:55:17","slug":"reseaux-sociaux-la-desactivation-du-compte-ou-de-la-page-dun-particulier-doit-etre-motivee-et-respecter-un-preavis-raisonnable","status":"publish","type":"publication","link":"https:\/\/feral.law\/en\/publications\/reseaux-sociaux-la-desactivation-du-compte-ou-de-la-page-dun-particulier-doit-etre-motivee-et-respecter-un-preavis-raisonnable\/","title":{"rendered":"R\u00e9seaux sociaux\u00a0: la d\u00e9sactivation du compte ou de la page d\u2019un particulier doit \u00eatre motiv\u00e9e et respecter un pr\u00e9avis raisonnable\u00a0"},"content":{"rendered":"\n

Le Tribunal judiciaire de Paris a condamn\u00e9 un r\u00e9seau social \u00e0 indemniser le particulier dont il avait suspendu le compte et la page sans respecter les modalit\u00e9s de mod\u00e9ration pr\u00e9vues dans ses CGU.<\/em><\/strong><\/p>\n\n\n\n

L\u2019utilisateur d\u2019un r\u00e9seau social (l\u2019\u00ab Utilisateur<\/strong> \u00bb) avait publi\u00e9 sur sa page un post d\u00e9non\u00e7ant les actes d\u2019un groupe terroriste et reproduisant, \u00e0 titre informatif, un communiqu\u00e9 dudit groupe. <\/p>\n\n\n\n

\u00c0 la suite de cette publication, le r\u00e9seau social a d\u00e9sactiv\u00e9 le compte et la page de l\u2019Utilisateur, consid\u00e9rant que ce dernier avait commis une infraction \u00e0 ses conditions g\u00e9n\u00e9rales d\u2019utilisation (les \u00ab CGU<\/strong> \u00bb).<\/p>\n\n\n\n

L\u2019Utilisateur a alors assign\u00e9 le r\u00e9seau social pour non-respect de ses obligations contractuelles et aux fins d\u2019obtenir la r\u00e9paration de ses pr\u00e9judices. <\/p>\n\n\n\n

Le Tribunal judiciaire de Paris a reconnu que le r\u00e9seau avait manqu\u00e9 \u00e0 ses obligations contractuelles et a partiellement fait droit aux demandes de pr\u00e9judices.<\/p>\n\n\n\n

La d\u00e9sactivation non motiv\u00e9e d\u2019un compte utilisateur peut engager la responsabilit\u00e9 contractuelle du r\u00e9seau social\u00a0<\/h3>\n\n\n\n

L\u2019Utilisateur consid\u00e9rait ne pas avoir enfreint les CGU de la plateforme<\/a> en partageant une analyse politique illustr\u00e9e par le communiqu\u00e9 du groupe terroriste.<\/p>\n\n\n\n

Les juges du fond ont relev\u00e9 que la d\u00e9sactivation du compte utilisateur pouvait s\u2019analyser en une r\u00e9siliation du contrat d\u00e8s lors que les CGU du r\u00e9seau social pr\u00e9voyaient la fin de l\u2019application desdites conditions en cas de d\u00e9sactivation du compte.<\/p>\n\n\n\n

Le Tribunal a ensuite retenu que le r\u00e9seau social n\u2019avait pas inform\u00e9 l\u2019Utilisateur des motifs ayant donn\u00e9 lieu \u00e0 cette r\u00e9siliation, mais s\u2019\u00e9tait content\u00e9 de le renvoyer \u00e0 ses \u00ab pages d\u2019aide \u00bb. <\/p>\n\n\n\n

Enfin, les juges du fond ont consid\u00e9r\u00e9 que les propos litigieux constituaient \u00ab sans ambigu\u00eft\u00e9 <\/em>\u00bb une d\u00e9nonciation des actions men\u00e9es par le groupe terroriste concern\u00e9. Partant, le contenu de cette publication ne relevait pas des actions non autoris\u00e9es \u00e9num\u00e9r\u00e9es par les CGU du r\u00e9seau social. <\/p>\n\n\n\n

Le Tribunal judiciaire en a conclu que le r\u00e9seau social, qui n\u2019avait pas respect\u00e9 les termes de la clause \u00ab Suspension ou r\u00e9siliation du compte<\/em> \u00bb de ses CGU, avait commis une faute contractuelle.<\/p>\n\n\n\n

La d\u00e9sactivation de la page ou du compte de r\u00e9seau social d\u2019un particulier doit respecter un pr\u00e9avis raisonnable\u00a0<\/h3>\n\n\n\n

L\u2019Utilisateur invoquait le caract\u00e8re abusif de la clause de r\u00e9siliation des CGU en raison de l\u2019absence de pr\u00e9avis.<\/p>\n\n\n\n

Le Tribunal a rappel\u00e9 les termes de l\u2019article L. 212-1<\/a> du Code de la consommation selon lequel sont abusives, dans les contrats conclus entre professionnels et consommateurs, les clauses qui ont pour objet ou pour effet de cr\u00e9er, au d\u00e9triment du consommateur, un d\u00e9s\u00e9quilibre significatif entre les droits et obligations des parties au contrat.<\/p>\n\n\n\n

En l\u2019esp\u00e8ce, la clause litigieuse pr\u00e9voyait qu\u2019en cas de suspension ou de d\u00e9sactivation du compte, le r\u00e9seau social en informe les utilisateurs et leur explique les options qui s\u2019offrent \u00e0 eux pour demander un examen. <\/p>\n\n\n\n

Le Tribunal judiciaire a consid\u00e9r\u00e9 que la possibilit\u00e9 de demander un examen ult\u00e9rieur ne saurait constituer un pr\u00e9avis, lequel doit n\u00e9cessairement pr\u00e9c\u00e9der l\u2019interruption des services et permettre \u00e0 l\u2019utilisateur de pr\u00e9senter des observations. Partant, la clause litigieuse privait l\u2019Utilisateur du b\u00e9n\u00e9fice d\u2019un d\u00e9lai de pr\u00e9avis et cr\u00e9ait un d\u00e9s\u00e9quilibre significatif au profit du r\u00e9seau social et au d\u00e9triment de ses utilisateurs. <\/p>\n\n\n\n

Le Tribunal en a conclu que la clause \u00e9tait abusive et devait \u00eatre r\u00e9put\u00e9e non \u00e9crite. <\/p>\n\n\n\n

En cons\u00e9quence, le r\u00e9seau social a \u00e9t\u00e9 condamn\u00e9 \u00e0 indemniser l\u2019Utilisateur de ses pr\u00e9judices li\u00e9s \u00e0 la perte de ses \u0153uvres<\/a> et \u00e0 la privation d\u2019un moyen de communication.<\/p>\n\n\n\n

Lire le jugement du Tribunal judiciaire de Paris du 5 juin 2024, RG n\u00b0<\/em>21\/00726<\/em><\/a><\/em><\/p>\n","protected":false},"featured_media":19602,"menu_order":0,"template":"","expertises2":[6708],"class_list":["post-19601","publication","type-publication","status-publish","has-post-thumbnail","hentry","expertises2-medias-communication"],"yoast_head":"\nR\u00e9seau social : la d\u00e9sactivation d\u2019un compte ou d\u2019une page peut-elle \u00eatre fautive ?<\/title>\n<meta name=\"description\" content=\"Le Tribunal judiciaire de Paris a condamn\u00e9 un r\u00e9seau social \u00e0 indemniser le particulier victime d\u2019un \u00ab abus de mod\u00e9ration \u00bb\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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